We would like to ask you some questions about your repair
What type of home do you live in?
What needed repairing?
How did you request your repair?
Was it easy to report and arrange your repair?
When did you report the repair?
Now we would like to ask you what happened next
Once you had reported you repair, please share with us what happened next.
Please use the space below to tell us more about your repair request.
Maximum 20,000 characters
0/20,000
How long after you reported the repair did someone first come out?
Maximum 255 characters
0/255
Did they need to attend more than once?
Was the repair finished?
Were you kept up to date about what was happening?
In the next section we would like to learn more about the things that went right or wrong?
Did everything go as planned?
Were the booked appointments kept?
How did you feel?
Please could you tell us how you felt at each stage of your journey?
How did you feel when you first reported your repair?
How did you feel while you were waiting for your repair?
How did you feel when the repair team arrived?
How did you feel after the work was done?
In the next section, we would like to find out how easy it was to get support?
Did you need help accessing our phone line or website?
On reflection, please could you tell us a little more
Please tell us anything else you think is important about your repair journey?
Did we take your needs into account (for example, health, work times, or access to your home)?
What one thing would make your repair journey better next time?
How would you rate your experience from 1 - 5, with one being very poor and 5 being excellent?
What went well?
Do you feel we kept you informed during the process?
And finally, could you tell us a little more about your overall experience?
What could have gone better?
What do you think should have happened?
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